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This is a binding legal contract. By purchasing, you understand that this is a contract and acknowledge that you have had the opportunity to read the terms and conditions set forth herein.
The sales receipt(invoice) containing the length of service contract, commencement date and product identification constitute the entire agreement.
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Service and Coverage: To arrange service on applicable desktop computers, notebooks and monitors call 1-(877)780-7498, 24 hours a day, 7 days a week. The call will include fault diagnosis to clarify the problem prior to on-site services or shipping the product to an AIT specialist for repair. If the problem is related to the monitor or other peripherals such as a keyboard or mouse, then a replacement part may be mailed to you for self-installation. All preventive maintenance (cleaning, etc.) on applicable products will be repaired on-site. Repairs or replacements will be performed at our discretion by a certified repair technician.
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• Coverage under this Plan expires 6 months, 12 months, 24 months or 36 months from the original Plan purchase date as stated on your purchase receipt(invoice).
• This Plan is fulfilled when the desktop computer, notebook or monitor is replaced after the expiration of the manufacturer’s warranty or if there is no coverage by the manufacturers warranty on the commencement date of the Plan, it will be fulfilled when the desktop computer, notebook or monitor are replaced after the 3rd service repair.
• This Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty. After the manufacture’s warranty expires, this Plan continues to provide the manufacture’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions.
• In some cases, you may be required to ship you product for repair at your cost.
• Desktop computers, notebooks and monitors, including those within the original manufacture’s warranty period, may be replaced with new or rebuilt comparable parts that meet the manufacturer’s specifications of the original desktop computer, notebook or monitor and is chosen at our discretion.
• Replacement parts will be new, rebuilt or no-original manufacturer’s parts that perform to the factory specifications of the desktop computer, notebook or monitor at our option.
• This Plan covers manufacturer’s defects in materials and workmanship that are the result of normal use.
• This Plan provides complete power surge protection from the date of Plan purchase on the desktop computer, notebook or monitor being covered.
• This Plan provides coverage for desktop computer, notebook or computer failures due to dust, internal heat and normal wear and tear.
• This Plan provides pixel repair based upon the manufacturer’s guidelines.
• Some products may need to be removed from the home to be repaired.
• No deductible applies to this Plan.
• We are not responsible for personal items left in the product to be repaired.
• In some situations we may require you to secure your replacement product with a credit card number until we receive the defective product from you. If we do not receive your defective product your credit card may be charged the value of the replacement.
• You must provide a safe, non-threatening environment for our technicians to receive service.
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Product Specific Benefits:
Preventive Maintenance: This Plan includes cleanings limited to the following products: desktop computers, notebooks and monitors. These maintenance cleanings are recommended, but not required and will occur once a year as requested. All preventative maintenance checks will be performed on-site.
Purchaser Records: You must have a validated AIT Service Plan and all original receipts(invoices) to receive any product replacements, exchanges or voucher credits.
Availability of Services: While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to, manufacturer’s delays, product availability, shipping or Acts of God.
Manufacturer’s Responsibilities: Products, accessories, and services covered during the manufacturer’s warranty period are the responsibility of the manufacturer.
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No Lemon Policy:
After three (3) service repairs have been completed on an individual product and that individual product requires a fourth (4th) repair, as determined by us, we will replace it with a desktop computer, laptop or monitor of comparable performance, not to exceed the original purchase price. Replacement desktop computer, laptop or monitor may be new or rebuilt to meet the manufacture’s specifications of the original product at our discretion. Technological advances may result in a replacement product with a lower selling price then original desktop computer, laptop or monitor. In order to receive a replacement desktop, laptop or monitor, you must have authorized service repair receipts(invoices) from three (3) separate completed service repairs to qualify. One (1) service request number, requiring functional part(s) repair/replacement is the equivalent of one (1) repair. Keep your service receipts(invoices)! Preventative maintenance checks, cleanings, product diagnosis, accessory repairs/replacements, computer keyboards, non-consumable battery or mouse repairs/replacements, computer software related problems and repairs done outside the U.S.A. are not considered repairs for the purposes of the No Lemon Policy.
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General Exclusions:
This Plan does not cover repairs due to damage caused by accidental damage, intentional physical damage, external condensation/humidity, fire, flood, war, viruses, loss or damage to stored data, or computer hardware that is added after the original purchase, spilled liquids, insect infestation, rodents, misuse, abuse, altered or missing serial numbers, rust or damage caused by non-authorized repair technician. Also not covered are replacement costs for lost or consumable parts (knobs, buttons, screws, LED lights, etc.) cosmetic damage or problems due to improper and/or non-factory authorized installation or repairs.
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• This Plan is not available or valid on desktop computers, notebooks, or monitors used for: commercial purposes (multi-user organizations), public rental or communal use in multi-family housing. Use of a desktop computer, notebook or monitor for these purposes will void this Plan, unless noted specifically as a commercial Plan on the original purchase receipt(invoice).
• This Plan Does not cover loss of any information or data on a desktop computer or notebook. It is your responsibility to back up data stored on any media, including, but not limited to, computer drives, disks, CDs, DVDs and memory cards/sticks, hard drives.
• This Plan does not cover consequential or incidental damages, including, but not limited to, loss of use, loss of business, loss of profits, loss of data, downtime and charges for time and effort.
• This Plan does not cover any fees related to third party contracts, “ no problem found” diagnosis; image burn; cracked or physically damaged screens due to intentional misuse and abuse and cleanings unless otherwise noted; loss and/or theft; Acts of God.
• This Plan does not cover damage resulting from the use of your desktop computer, laptop or monitor in a manner for which it was not intended or intentional misuse and abuse.
• This Plan does not cover failures that occurred prior to the purchase of this Plan.
• This Plan does not cover computer software or computer software related failures.
• This Plan does not cover any failures, or parts and/or labor cost incurred as a result of a manufacturer’s recall.
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Limit of Liability:
For any single claim, the limit of liability under this Plan is the lesser of the cost of (1) authorized repairs, (2) replacement with a desktop computer, laptop or monitor with similar features, (3) reimbursement for authorized repairs or replacement or (4) the price that you paid for the desktop computer, notebook or monitor as indicated on your receipt/invoice/service plan. The total liability under this Plan is the purchase price you paid for the desktop computer, notebook or monitor; in the event that the total of all authorized repairs exceeds the purchase price paid for the desktop computer, notebook or monitor then we will replace the product. Then we shall have satisfied all obligations owed under the Plan.
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Renewable:
Most Plans are renewable at the expiration of the Plan. Renewable terms and conditions may vary from plan to plan. Renewal inquiries or purchases can be made by calling: 1-877-780-7498
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Transferable:
This Plan is transferable to another owner for the desktop computer, notebook or monitor identified by the serial number on a valid AIT service plan. There are no restrictions provided your Plan is valid. There are no charges to transfer this Plan. The original purchase receipts(invoices), as well as any service repair receipts(invoices), must be transferred to the new owner. Call 1-877-780-7498 or send an e-mail to:
support@advancedinnovativetech.com with “Service Plan Transfer” in the subject line.
No Cancellation fee applies when transferring a plan.
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Cancellation:
This Plan shall be cancelled by us for fraud or material misrepresentation, including but not limited to commercial or rental use. Unauthorized repair of covered equipment shall result in the cancellation of this Plan by us. In the event of cancellation by us, written notice of cancellation shall be mailed to you not less than thirty (30) days before cancellation is effective. This Plan can be cancelled by you at any time for any reason by sending to us notice of cancellation: (a) within thirty (30) days of the receipt(invoice) of this Plan, you shall receive a full refund of the price paid for the Plan provided no service has been performed, or (b) after thirty (30) days, no refund will be given and a pro-rated amount will be charged for the remaining months in your service plan.
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